A systematic review of PSS definitions
The purpose of this research is to provide an overview of the stabilization of PSS definitions within PSS research, by presenting the most prominent PSS definitions and their interrelationships.The research was was developed by Ronja P. Haase, in the context of a Special Course at the Technical University of Denmark and was supervised by Prof. Tim C. McAloone and Daniela C. A. Pigosso.
As the result of a strict protocol, the paper identifies 56 prominent definitions related to PSS, where the citation relations between the prominent definitions are studied and graphically illustrated. The definitions are furthermore analyzed to identify common PSS definition characteristics and eleven different characteristics identified.
Descriptive analysis is carried out on the identified PSS definition characteristics, to determine commonalties and differences in the field. Even though the literature provides many different variations of PSS definitions, there is certain convergence regarding key characteristics of PSS, including Product and Services as well as Customer Needs.
Download:
